:root{
  --blanco:#fff;--hueso:#F6F5F2;--arena:#ECEAE5;--linea:#E4E2DC;
  --tinta:#0A0A0A;--texto-2:#5C5C57;--texto-3:#8F8E88;
  --comercial-a:#FFD9B8;--comercial-b:#FFB3A1;--registro-a:#CFE6FF;--registro-b:#A9C6FF;
  --bienestar-a:#FFD6E8;--bienestar-b:#E7C8FF;--academico-a:#D9F5C9;--academico-b:#B4EBD8;
  --ok:#1E8A5E;--aviso:#B7791F;--error:#D0342C;--info:#2F6BE8;
  --f-display:"Funnel Display",system-ui,sans-serif;--f-ui:"Geist",system-ui,sans-serif;--f-mono:"Geist Mono",ui-monospace,monospace;
  --r-md:16px;--r-lg:24px;--r-xl:32px;--sombra:0 1px 2px rgba(10,10,10,.04),0 8px 24px -8px rgba(10,10,10,.08);
}
*{box-sizing:border-box;margin:0}
html{scroll-behavior:smooth}
body{background:var(--blanco);color:var(--tinta);font:400 16px/1.6 var(--f-ui);-webkit-font-smoothing:antialiased}
a{color:inherit}
.wrap{max-width:1180px;margin:0 auto;padding:0 32px}
.mono{font-family:var(--f-mono);font-size:12px}
.muted{color:var(--texto-2)}.faint{color:var(--texto-3)}

/* tipografía */
h1,h2,h3,h4{font-family:var(--f-display);font-weight:500;letter-spacing:-.04em;line-height:1.04}
h1{font-size:clamp(2.8rem,7vw,5.6rem);letter-spacing:-.05em;line-height:.97}
h2{font-size:clamp(2rem,4.2vw,3.4rem)}h3{font-size:1.5rem;letter-spacing:-.03em}
h2 span,h1 span{color:var(--texto-3)}
.lead{font-size:19px;font-weight:300;color:var(--texto-2);max-width:56ch}
.eyebrow{font:500 12px var(--f-mono);letter-spacing:.08em;text-transform:uppercase;color:var(--texto-2);display:block;margin-bottom:20px}

/* botones y formularios */
.btn{font:500 14px var(--f-ui);border:0;border-radius:99px;padding:11px 20px;cursor:pointer;display:inline-flex;gap:8px;align-items:center;text-decoration:none;transition:background .15s,opacity .15s}
.btn.p{background:var(--tinta);color:#fff}.btn.p:hover{background:#2a2a2a}
.btn.s{background:var(--arena);color:var(--tinta)}.btn.s:hover{background:var(--linea)}
.btn.g{background:transparent;color:var(--tinta);box-shadow:inset 0 0 0 1px var(--linea)}.btn.g:hover{background:var(--hueso)}
.btn.lg{padding:15px 26px;font-size:15px}.btn.sm{padding:7px 14px;font-size:13px}
.btn.danger{background:transparent;color:var(--error);box-shadow:inset 0 0 0 1px #f1c7c4}
label{display:block;font:500 13px var(--f-ui);margin:18px 0 6px}
input[type=text],input[type=email],input[type=password],select{width:100%;border:1px solid var(--linea);background:#fff;border-radius:12px;padding:13px 15px;font:400 15px var(--f-ui);color:var(--tinta)}
input:focus,select:focus{outline:2px solid var(--tinta);outline-offset:1px}
select.inline{width:auto;padding:8px 12px;font-size:13px}
.hint{font-size:13px;color:var(--texto-3);margin-top:6px}
.alert{border-radius:12px;padding:12px 16px;font-size:14px;margin:0 0 18px}
.alert.error{background:#fdeceb;color:#8f1f18}.alert.ok{background:#e8f6ef;color:#14603f}
.tag{font:500 12px var(--f-mono);padding:5px 11px;border-radius:99px;display:inline-flex;gap:7px;align-items:center;background:var(--hueso);color:var(--texto-2)}
.tag.ok::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--ok)}
.tag.warn::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--aviso)}
.tag.err::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--error)}

/* logo */
.logo{display:inline-flex;align-items:center;gap:9px;font:600 23px/1 var(--f-display);letter-spacing:-.05em;text-decoration:none}
.logo svg{width:26px;height:26px}

/* sitio público */
.site-nav{position:sticky;top:0;z-index:20;background:rgba(255,255,255,.88);backdrop-filter:blur(14px);border-bottom:1px solid var(--linea)}
.site-nav .wrap{display:flex;align-items:center;justify-content:space-between;height:66px;gap:16px}
.site-nav ul{display:flex;gap:26px;list-style:none;padding:0;font-size:14px;color:var(--texto-2)}
.site-nav ul a{text-decoration:none}.site-nav ul a:hover{color:var(--tinta)}
.site-nav .acts{display:flex;gap:8px;align-items:center}
section.block{padding:100px 0}
section.alt{background:var(--hueso)}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
.card{background:#fff;border:1px solid var(--linea);border-radius:var(--r-lg);padding:28px}
.alt .card{border-color:transparent}
.card h3{margin-bottom:10px}.card p{color:var(--texto-2);font-size:15px}
.family .fam{border:0;min-height:360px;display:flex;flex-direction:column;justify-content:space-between;background:linear-gradient(160deg,var(--a),var(--b))}
.fam .bubs{display:flex;flex-direction:column;gap:8px;justify-content:center;height:120px}
.fam .bubs i{display:block;height:22px;border-radius:12px 12px 12px 4px;background:rgba(255,255,255,.85)}
.fam .bubs i:nth-child(even){align-self:flex-end;background:var(--tinta);border-radius:12px 12px 4px 12px}
.fam h3{margin:8px 0 6px}.fam p{color:rgba(10,10,10,.65)}
.section-head{margin-bottom:48px}
.steps{counter-reset:s}.steps .card{counter-increment:s}
.steps .card::before{content:counter(s,decimal-leading-zero);font:500 12px var(--f-mono);color:var(--texto-3);display:block;margin-bottom:28px}
.page-hero{padding:80px 0 56px}.page-hero h1{font-size:clamp(2.6rem,6vw,4.4rem);max-width:16ch}.page-hero .lead{margin-top:22px}
.prose{max-width:70ch;padding-bottom:100px}.prose h3{margin:36px 0 10px}.prose p,.prose li{color:var(--texto-2)}.prose ul{padding-left:20px}
.price{font:500 56px/1 var(--f-display);letter-spacing:-.05em;margin:12px 0}
.plist{list-style:none;padding:0;display:grid;gap:10px;margin-top:20px;font-size:15px;color:var(--texto-2)}
.plist li::before{content:"✓";margin-right:10px;color:var(--ok);font-weight:600}
footer.site{border-top:1px solid var(--linea);padding:48px 0;background:var(--hueso)}
footer.site .wrap{display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap;font-size:14px;color:var(--texto-2)}
footer.site nav{display:flex;gap:20px;flex-wrap:wrap}footer.site a{text-decoration:none}

/* auth */
.auth{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}
.auth-form{display:flex;flex-direction:column;justify-content:center;padding:48px;max-width:520px;width:100%;margin:0 auto}
.auth-form h1{font-size:2.6rem;margin:36px 0 8px}
.auth-art{background:radial-gradient(60% 70% at 20% 90%,#FFB3A1,transparent 70%),radial-gradient(60% 70% at 85% 60%,#A9C6FF,transparent 70%),radial-gradient(60% 60% at 50% 20%,#E7C8FF,transparent 70%),var(--hueso);position:relative;display:flex;align-items:center;justify-content:center;padding:48px}
.steps-bar{display:flex;gap:8px;margin:28px 0 0}.steps-bar i{height:4px;border-radius:9px;flex:1;background:var(--linea)}.steps-bar i.on{background:var(--tinta)}
.auth-form .btn{width:100%;justify-content:center;margin-top:26px;padding:14px}
.alt-link{margin-top:22px;font-size:14px;color:var(--texto-2);text-align:center}

/* panel */
.app{display:grid;grid-template-columns:248px 1fr;min-height:100vh;background:var(--hueso)}
.side{background:#fff;border-right:1px solid var(--linea);padding:22px 16px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh}
.side .logo{padding:4px 10px 18px}
.side .uni{padding:10px 12px;border:1px solid var(--linea);border-radius:14px;margin-bottom:14px;font-size:14px}
.side .uni b{display:block;font-weight:500;line-height:1.25}
.side a.item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;text-decoration:none;font-size:14.5px;color:var(--texto-2)}
.side a.item:hover{background:var(--hueso);color:var(--tinta)}
.side a.item.on{background:var(--tinta);color:#fff}
.side .sep{font:500 11px var(--f-mono);letter-spacing:.08em;text-transform:uppercase;color:var(--texto-3);padding:16px 12px 4px}
.side .me{margin-top:auto;border-top:1px solid var(--linea);padding-top:14px;font-size:13px}
.side .me form{margin-top:8px}
.main{padding:40px 48px 80px;min-width:0}
.main h1{font-size:2.4rem;margin-bottom:6px}.main .sub{color:var(--texto-2);margin-bottom:32px}
.banner{background:#FFF4DC;color:#7a5410;padding:11px 48px;font-size:14px;display:flex;gap:14px;align-items:center;flex-wrap:wrap;grid-column:1/-1}
.banner form{display:inline}.banner button{background:none;border:0;text-decoration:underline;color:inherit;font:inherit;cursor:pointer}
table{width:100%;border-collapse:collapse;font-size:14.5px}
th{text-align:left;font:500 11.5px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--texto-3);padding:10px 14px;border-bottom:1px solid var(--linea)}
td{padding:14px;border-bottom:1px solid var(--linea);vertical-align:middle}
tr:last-child td{border-bottom:0}
.panel-card{overflow-x:auto;background:#fff;border-radius:var(--r-lg);padding:26px;margin-bottom:16px}
.panel-card h3{font-size:1.2rem;margin-bottom:14px}
.panel-card.tint{background:linear-gradient(135deg,var(--comercial-a),var(--bienestar-b))}
.panel-card.tint2{background:linear-gradient(135deg,var(--registro-a),var(--academico-b))}
.inline-form{display:inline-flex;gap:8px;align-items:center}
.invite{display:grid;grid-template-columns:2fr 1fr auto;gap:12px;align-items:end}.invite label{margin-top:0}.invite .btn{margin:0}
.empty{border:1.5px dashed var(--linea);border-radius:var(--r-lg);padding:56px 24px;text-align:center;color:var(--texto-3)}
.empty b{display:block;color:var(--texto-2);font-weight:500;margin-bottom:4px}
.stat{font:500 48px/1 var(--f-display);letter-spacing:-.05em;color:var(--texto-3)}
.check{list-style:none;padding:0;display:grid;gap:12px}
.check li{display:flex;gap:12px;align-items:center;font-size:15px}
.check .dot{width:20px;height:20px;border-radius:50%;border:1.5px solid var(--linea);flex:none}
.check li.done .dot{background:var(--ok);border-color:var(--ok)}
.avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,var(--comercial-a),var(--comercial-b));display:flex;align-items:center;justify-content:center;flex:none}
.avatar svg{width:22px;height:22px}
.msg-page{min-height:70vh;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:48px}
.msg-page h1{font-size:2.6rem;margin:28px 0 10px}.msg-page p{color:var(--texto-2);max-width:42ch;margin-bottom:24px}

@media(max-width:900px){
  .g2,.g3,.g4,.auth,.invite{grid-template-columns:1fr}.auth-art{display:none}
  .app{grid-template-columns:1fr}.side{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center}
  .side .uni,.side .sep{display:none}.side .me{margin:0;border:0;padding:0;width:100%}
  .main{padding:28px 20px}.site-nav ul{display:none}.wrap{padding:0 20px}
}

/* ---- Hero ---- */
.hero2{padding:72px 0 88px;background:radial-gradient(60% 80% at 100% 0%,rgba(231,200,255,.35),transparent 60%),radial-gradient(50% 60% at 0% 100%,rgba(255,217,184,.35),transparent 60%),#fff;overflow:hidden}
.hero2 .wrap{display:grid;grid-template-columns:1.05fr .95fr;gap:56px;align-items:center}
.pill{display:inline-flex;align-items:center;gap:9px;font:500 12.5px var(--f-mono);padding:7px 14px 7px 11px;border:1px solid var(--linea);border-radius:99px;background:#fff;color:var(--texto-2);margin-bottom:26px}
.pill::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--ok)}
.hero2 h1{font-size:clamp(2.3rem,4.4vw,3.9rem);line-height:1.02;letter-spacing:-.045em;max-width:15ch}
.hero2 .lead{margin-top:22px;font-size:19px}
.hero2 .row{display:flex;gap:10px;margin-top:32px;flex-wrap:wrap}
.assure{display:flex;gap:22px;flex-wrap:wrap;margin-top:26px;font-size:14px;color:var(--texto-2);list-style:none;padding:0}
.assure li::before{content:"✓";color:var(--ok);font-weight:600;margin-right:7px}
.stage{position:relative;min-height:600px;border-radius:36px;display:flex;align-items:center;justify-content:center;
 background:radial-gradient(70% 60% at 20% 90%,#FFB3A1,transparent 70%),radial-gradient(70% 60% at 90% 70%,#A9C6FF,transparent 70%),radial-gradient(60% 60% at 60% 0%,#E7C8FF,transparent 70%),var(--hueso)}
.float{z-index:3;position:absolute;background:#fff;border-radius:16px;padding:11px 15px;box-shadow:var(--sombra);font-size:13.5px;display:flex;gap:10px;align-items:center;line-height:1.3}
.float b{display:block;font-weight:500}.float span.sm{color:var(--texto-3);font-size:12px}
.float .ico{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;flex:none}
.float.f1{left:-64px;top:150px}.float.f1 .ico{background:#FFF1D6}
.float.f2{right:-30px;bottom:130px}.float.f2 .ico{background:#DDF3E8}

.faq{max-width:820px;margin:72px auto 0}
.faq details{border-bottom:1px solid var(--linea);padding:6px 0}
.faq summary{cursor:pointer;list-style:none;font:500 19px var(--f-display);letter-spacing:-.02em;padding:18px 36px 18px 0;position:relative}
.faq summary::-webkit-details-marker{display:none}
.faq summary::after{content:"+";position:absolute;right:4px;top:14px;font:300 28px var(--f-ui);color:var(--texto-2);transition:transform .2s}
.faq details[open] summary::after{transform:rotate(45deg)}
.faq details p{padding:0 40px 20px 0;color:var(--texto-2)}
.final{padding:96px 0}
.final .box{display:grid;grid-template-columns:1fr 1fr;gap:56px;align-items:center;background:var(--tinta);color:#fff;border-radius:40px;padding:64px;background-image:radial-gradient(50% 90% at 0% 100%,rgba(255,179,161,.4),transparent 70%),radial-gradient(50% 90% at 100% 0%,rgba(169,198,255,.4),transparent 70%)}
.final h2{font-size:clamp(2rem,3.6vw,3rem)}.final h2 span{color:rgba(255,255,255,.55)}
.final .plist li{color:rgba(255,255,255,.82)}.final .plist li::before{color:#B4EBD8}
.lead-form{background:#fff;color:var(--tinta);border-radius:var(--r-xl);padding:32px}
.lead-form h3{font-size:1.4rem;margin-bottom:4px}.lead-form label{margin-top:14px}
.lead-form .btn{width:100%;justify-content:center;margin-top:20px;padding:14px}
.lead-form .small{font-size:12.5px;color:var(--texto-3);margin-top:12px;text-align:center}
.hp{position:absolute;left:-9999px;opacity:0;height:0;overflow:hidden}
@media(max-width:900px){.hero2 .wrap,.proof .intro,.vs,.demo,.final .box{grid-template-columns:1fr}.metrics{grid-template-columns:1fr 1fr}.stage{min-height:520px}.float.f1{left:6px}.float.f2{right:6px}.final .box{padding:36px 24px}}

/* ---- Teléfono ---- */
.phone{width:316px;background:#fff;border-radius:38px;box-shadow:0 30px 60px -20px rgba(10,10,10,.3),0 0 0 8px #0A0A0A;overflow:hidden;display:flex;flex-direction:column;position:relative;z-index:1}
.ph-status{display:flex;justify-content:space-between;align-items:center;padding:12px 22px 4px;font:600 12px var(--f-ui);background:#fff;position:relative}
.ph-island{position:absolute;left:50%;top:9px;width:78px;height:20px;border-radius:99px;background:#0A0A0A;transform:translateX(-50%)}
.ph-sig{display:flex;gap:2px;align-items:flex-end}.ph-sig i{width:3px;background:var(--tinta);border-radius:1px}.ph-sig i:nth-child(1){height:5px}.ph-sig i:nth-child(2){height:8px}.ph-sig i:nth-child(3){height:11px}
.ph-sig em{width:18px;height:9px;border:1.5px solid var(--tinta);border-radius:3px;margin-left:5px;position:relative}.ph-sig em::after{content:"";position:absolute;inset:1.5px;background:var(--tinta);border-radius:1px;right:3px}
.ph-head{display:flex;align-items:center;gap:9px;padding:10px 14px 12px 10px;border-bottom:1px solid var(--linea);background:#fff}
.ph-back{width:22px;height:22px;color:var(--info);flex:none}
.ph-av{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--comercial-a),var(--comercial-b));display:flex;align-items:center;justify-content:center;flex:none}
.ph-av svg{width:20px;height:20px}
.ph-who b{display:flex;align-items:center;gap:5px;font:600 14.5px/1.2 var(--f-ui)}.ph-who span{font-size:11.5px;color:var(--ok)}
.ph-ok{width:14px;height:14px}
.ph-body{background:#F1EFEA;padding:12px 11px 14px;display:flex;flex-direction:column;gap:6px;min-height:380px}
.ph-day{align-self:center;font:500 10.5px var(--f-mono);color:var(--texto-2);background:rgba(255,255,255,.8);padding:3px 10px;border-radius:99px;margin-bottom:4px}
.m{font-size:13.5px;line-height:1.4;padding:8px 11px 6px;border-radius:16px;max-width:85%;position:relative;background:#fff}
.m time{display:block;text-align:right;font-size:10px;color:var(--texto-3);margin-top:1px}
.m time u{text-decoration:none;color:#7FB5FF;letter-spacing:-2px}
.m.a{border-bottom-left-radius:4px;align-self:flex-start;box-shadow:0 1px 0 rgba(10,10,10,.06)}
.m.u{background:var(--tinta);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.m.u time{color:rgba(255,255,255,.5)}
.m.typing{display:flex;gap:4px;padding:12px 14px;width:fit-content}.m.typing i{width:6px;height:6px;border-radius:50%;background:var(--texto-3)}.m.typing i:nth-child(2){opacity:.6}.m.typing i:nth-child(3){opacity:.3}
.chips{display:flex;gap:6px;flex-wrap:wrap;align-self:flex-start;margin:2px 0}
.chips span{font-size:12.5px;font-weight:500;color:var(--info);background:#fff;border-radius:99px;padding:6px 13px;box-shadow:0 1px 0 rgba(10,10,10,.06)}
.ph-event{align-self:center;text-align:center;font-size:11px;color:var(--texto-2);background:rgba(255,255,255,.85);padding:5px 12px;border-radius:99px;margin:4px 0}
.card-msg{padding:0;width:88%;overflow:hidden}
.card-cover{height:54px;background:linear-gradient(135deg,var(--comercial-a),var(--bienestar-b));padding:10px 12px}
.card-cover .mono{font-size:10px;letter-spacing:.08em;background:rgba(255,255,255,.7);padding:3px 8px;border-radius:99px}
.card-main{padding:10px 12px 4px}
.card-main b{display:block;font:500 17px/1.2 var(--f-display);letter-spacing:-.02em;margin-bottom:6px}
.card-main ul{list-style:none;padding:0;font-size:12.5px;color:var(--texto-2);display:grid;gap:2px}
.card-cta{text-align:center;font:500 13px var(--f-ui);padding:11px;border-top:1px solid var(--linea);color:var(--info);margin-top:8px}
.ph-input{display:flex;align-items:center;gap:8px;padding:9px 12px 18px;background:#fff;border-top:1px solid var(--linea)}
.ph-plus{width:26px;height:26px;border-radius:50%;background:var(--hueso);flex:none;position:relative}.ph-plus::before,.ph-plus::after{content:"";position:absolute;left:50%;top:50%;background:var(--texto-2)}.ph-plus::before{width:10px;height:1.5px;margin:-.75px 0 0 -5px}.ph-plus::after{width:1.5px;height:10px;margin:-5px 0 0 -.75px}
.ph-input span{flex:1;font-size:13px;color:var(--texto-3);border:1px solid var(--linea);border-radius:99px;padding:7px 14px}
.ph-send{width:28px;height:28px;border-radius:50%;background:var(--tinta);flex:none}
.phone.small{width:290px}.phone.small .ph-body{min-height:0}
.phone.crop{box-shadow:none;border:7px solid var(--tinta);border-bottom:0;border-radius:38px 38px 0 0;width:100%;max-width:300px}
.phone.crop .ph-body{min-height:420px}

/* ---- Prueba social (compacta) ---- */
.proof{padding:44px 0;background:#fff;border-bottom:1px solid var(--linea)}
.proof .wrap{display:grid;grid-template-columns:auto 1fr;gap:56px;align-items:center}
.seats{display:flex;align-items:center;gap:18px}
.seats .dots{display:flex;gap:7px}
.seats .dots i{width:30px;height:30px;border-radius:50%;border:2px dashed var(--texto-3)}
.seats b{display:block;font:500 18px/1.2 var(--f-display);letter-spacing:-.02em}.seats span{font-size:13.5px;color:var(--texto-2)}
.facts{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}
.fact{padding:4px 0 4px 20px;border-left:1px solid var(--linea)}
.fact b{display:block;font:500 30px/1 var(--f-display);letter-spacing:-.04em}
.fact span{font-size:13px;color:var(--texto-2);line-height:1.3;display:block;margin-top:4px}

/* ---- Demostración: 3 tarjetas ---- */
.demos{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.demo-card{border-radius:36px;padding:30px 24px 0;overflow:hidden;position:relative;display:flex;flex-direction:column;align-items:center}
.demo-card .txt{align-self:stretch;margin-bottom:26px}
.demo-card .mono{opacity:.6;letter-spacing:.06em}
.demo-card h3{font-size:1.55rem;margin:8px 0 6px}
.demo-card p{font-size:14.5px;color:rgba(10,10,10,.68)}
.demo-phone{height:540px;overflow:hidden;width:100%;max-width:300px;flex:none}
.demo-card .float{position:static;margin:20px 0 26px;white-space:nowrap}

.auth-art .phone{width:290px}
.faq{max-width:820px;margin:72px auto 0}
@media(max-width:900px){.proof .wrap,.demos{grid-template-columns:1fr}.facts{grid-template-columns:1fr 1fr;gap:18px}}



/* ---- Problema → solución (compacto) ---- */
.ps{background:#fff;border-radius:var(--r-xl);overflow:hidden;border:1px solid var(--linea)}
.ps-row{display:grid;grid-template-columns:170px repeat(3,1fr)}
.ps-row+.ps-row{border-top:1px solid var(--linea)}
.ps-row.solution{background:linear-gradient(90deg,#F4FAF2,#F2F7FF)}
.ps-label{padding:32px 28px;display:flex;flex-direction:column;gap:4px;border-right:1px solid var(--linea)}
.ps-label span{font:500 11.5px var(--f-mono);letter-spacing:.08em;text-transform:uppercase}
.ps-label small{font-size:13px;color:var(--texto-2)}
.problem .ps-label span{color:var(--error)}.solution .ps-label span{color:var(--ok)}
.ps-cell{padding:32px 28px;border-right:1px solid var(--linea);display:flex;flex-direction:column}
.ps-cell:last-child{border-right:0}
.ps-cell b{font:500 44px/1 var(--f-display);letter-spacing:-.05em}
.solution .ps-cell b{color:var(--ok)}
.ps-cell p{font-size:14.5px;color:var(--texto-2);margin-top:10px;line-height:1.45;max-width:30ch}
.v-track{position:relative;height:34px;margin-top:22px}
.v-track::before{content:"";position:absolute;left:0;right:0;top:5px;height:2px;background:var(--linea)}
.v-track i{position:absolute;top:0;width:12px;height:12px;border-radius:50%;margin-left:-6px}
.v-track i.a{background:var(--ok)}.v-track i.b{background:var(--tinta)}
.v-track em{position:absolute;top:18px;font:500 10.5px var(--f-mono);color:var(--texto-3);font-style:normal;transform:translateX(-50%);white-space:nowrap}
.v-week{display:flex;gap:7px;margin-top:20px}
.v-week div{display:flex;flex-direction:column;align-items:center;gap:6px}
.v-week .bar{width:14px;height:40px;border-radius:4px;background:repeating-linear-gradient(135deg,#F3DCD9 0 3px,#FAEFED 3px 6px);position:relative;display:block}
.v-week u{position:absolute;left:0;right:0;top:33%;height:42%;background:var(--tinta);border-radius:3px}
.v-week em,.v-days span{font:500 10px var(--f-mono);color:var(--texto-3);font-style:normal}
.v-days{display:flex;gap:7px;margin-top:20px}
.v-days span{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:1px solid var(--linea);color:var(--texto-2)}
.v-days span.off{background:#FAEFED;border-color:#F3DCD9;color:var(--error)}
@media(max-width:900px){.ps-row{grid-template-columns:1fr}.ps-label,.ps-cell{border-right:0;border-bottom:1px solid var(--linea);padding:22px 24px}}

/* ---- Selector de institución (sin JS) ---- */
.kindform input[type=radio]{position:absolute;opacity:0;pointer-events:none}
.seg{display:grid;grid-template-columns:1fr 1fr;background:var(--hueso);border-radius:14px;padding:4px;margin-top:26px}
.seg label{margin:0;text-align:center;padding:10px 8px;border-radius:11px;font-size:13.5px;cursor:pointer;color:var(--texto-2)}
#k-ies:checked~.seg label[for=k-ies],#k-etdh:checked~.seg label[for=k-etdh]{background:#fff;color:var(--tinta);box-shadow:var(--sombra);font-weight:500}
#k-ies:focus-visible~.seg label[for=k-ies],#k-etdh:focus-visible~.seg label[for=k-etdh]{outline:2px solid var(--info)}
#k-ies:checked~.pick-etdh,#k-etdh:checked~.pick-ies{display:none}

/* ====== Panel: páginas, formularios y componentes (v2) ====== */
input[type=search],input[type=date],input[type=number],input[type=tel],input[type=url],textarea,input[type=file]{width:100%;border:1px solid var(--linea);background:#fff;border-radius:12px;padding:12px 14px;font:400 15px var(--f-ui);color:var(--tinta)}
textarea{resize:vertical;line-height:1.5}
input:disabled,select:disabled,textarea:disabled{background:var(--hueso);color:var(--texto-2)}
fieldset{border:0;padding:0;margin:0;min-width:0}
.ph{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px}
.ph h1{margin-bottom:4px}.ph-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.tabs-nav{display:flex;gap:4px;border-bottom:1px solid var(--linea);margin-bottom:24px;overflow-x:auto}
.tabs-nav a{padding:10px 16px;font-size:14.5px;color:var(--texto-2);text-decoration:none;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}
.tabs-nav a:hover{color:var(--tinta)}.tabs-nav a.on{color:var(--tinta);border-color:var(--tinta);font-weight:500}
.tabs-nav.sub{border:0;margin-bottom:14px}.tabs-nav .sp{flex:1}
.stack{display:grid;gap:16px}.narrow{max-width:640px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.row3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.f label{margin:0 0 6px}.f .hint{margin-top:6px}
.two{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}
.cards3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:16px}.cards4{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:0}
.tile-link{background:#fff;border-radius:var(--r-lg);padding:26px;text-decoration:none;display:flex;flex-direction:column;gap:10px;transition:box-shadow .15s}
.tile-link:hover{box-shadow:var(--sombra)}.tile-link p{color:var(--texto-2);font-size:14.5px}.tile-link .big{font:500 44px/1 var(--f-display);letter-spacing:-.05em}
.tile-link.off{opacity:.6;pointer-events:none;background:var(--arena)}
details.panel-card>summary{cursor:pointer;list-style:none}details.panel-card>summary::-webkit-details-marker{display:none}
.doc{display:flex;justify-content:space-between;gap:20px;padding:16px 0;border-bottom:1px solid var(--linea)}.doc:last-child{border:0}
.doc p{color:var(--texto-2);font-size:14.5px;margin-top:4px;white-space:pre-wrap}.doc-actions{display:flex;gap:8px;align-items:flex-start;flex:none}
.check-inline{display:flex;gap:10px;align-items:center;margin:0;font-weight:400}.check-inline input{width:auto}
.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}.filters input[type=search]{flex:1;min-width:240px;width:auto}.filters select{width:auto}
.pager{display:flex;justify-content:space-between;align-items:center;margin-top:16px;padding-top:16px;border-top:1px solid var(--linea)}
.tl-item{display:flex;gap:14px;padding:14px 0;border-bottom:1px solid var(--linea)}.tl-item:last-child{border:0}
.dotk{width:9px;height:9px;border-radius:50%;background:var(--texto-3);margin-top:8px;flex:none}.k-agente .dotk{background:var(--registro-b)}.k-etapa .dotk{background:var(--ok)}.k-nota .dotk,.k-llamada .dotk{background:var(--tinta)}
.tl-item p{white-space:pre-wrap}
.srow{display:flex;gap:12px;align-items:center;flex-wrap:wrap;padding:10px 0;border-bottom:1px solid var(--linea)}.srow:last-of-type{border:0}.srow input{width:auto;min-width:160px}
.step{display:flex;gap:14px;align-items:flex-start;padding:14px 0;border-bottom:1px solid var(--linea)}.step:last-child{border:0}
.step .num{width:26px;height:26px;border-radius:50%;background:var(--hueso);display:flex;align-items:center;justify-content:center;font:500 12px var(--f-mono);flex:none}
.step-actions{margin-left:auto;display:flex;gap:6px}.step p{margin:2px 0 0}
.preview{white-space:pre-wrap;font:400 12.5px/1.5 var(--f-mono);background:var(--hueso);border-radius:12px;padding:14px;max-height:340px;overflow:auto;color:var(--texto-2)}
.bar-line{display:grid;grid-template-columns:130px 1fr 40px;gap:12px;align-items:center;font-size:14px;margin:10px 0}.bar-line b{text-align:right;font-weight:500}
.bar{height:10px;background:var(--hueso);border-radius:99px;overflow:hidden}.bar i{display:block;height:100%;background:var(--tinta);border-radius:99px;min-width:2px}
.kanban{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(240px,1fr);gap:12px;overflow-x:auto;padding-bottom:12px}
.kcol{background:var(--arena);border-radius:var(--r-lg);padding:14px;min-height:200px}.kcol header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;font-size:14px}
.kcol .count{background:#fff;border-radius:99px;font:500 12px var(--f-mono);padding:2px 9px}.kcol.k-won{background:#DDF3E8}.kcol.k-lost{background:#FAEFED}
.kcard{background:#fff;border-radius:14px;padding:14px;margin-bottom:10px}.kcard a{text-decoration:none}.kcard p{font-size:13px;margin:4px 0 10px}
.kcard form{display:flex;gap:6px}.kcard select{padding:6px 8px;font-size:13px}.kempty{font-size:13px;text-align:center;padding:20px 0}
/* chat */
.chatwrap{grid-template-columns:minmax(0,1.6fr) minmax(0,1fr)}
.chatbox{display:flex;flex-direction:column;gap:14px;min-height:480px}
.msgs{flex:1;display:flex;flex-direction:column;gap:8px;max-height:560px;overflow-y:auto;padding:4px}
.mb{max-width:82%;padding:10px 14px;border-radius:18px;font-size:14.5px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word;position:relative}
.mb time{display:block;font-size:10.5px;opacity:.55;margin-top:2px;text-align:right}
.mb.u{align-self:flex-end;background:var(--tinta);color:#fff;border-bottom-right-radius:5px}
.mb.a{align-self:flex-start;background:var(--hueso);border-bottom-left-radius:5px}
.mb.h{align-self:flex-start;background:#E3EDFF;border-bottom-left-radius:5px}.mb .who{display:block;font:500 11px var(--f-mono);opacity:.6;margin-bottom:2px}
.act{align-self:flex-start;font:400 12px var(--f-mono);color:var(--texto-2);background:#fff;border:1px dashed var(--linea);border-radius:10px;padding:5px 10px}
.evt{align-self:center;font-size:12px;color:var(--texto-2);background:var(--hueso);border-radius:99px;padding:4px 12px}
.composer{display:flex;gap:10px}.composer input{flex:1}.composer .btn{flex:none}
.msgs .typing{align-self:flex-start;display:flex;gap:4px;padding:12px 14px;background:var(--hueso);border-radius:18px;border-bottom-left-radius:5px}
.msgs .typing i{width:6px;height:6px;border-radius:50%;background:var(--texto-3);animation:blink 1.2s infinite}.msgs .typing i:nth-child(2){animation-delay:.2s}.msgs .typing i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25}40%{opacity:1}}
@media(max-width:900px){.two,.cards3,.cards4,.row2,.row3,.chatwrap{grid-template-columns:1fr}.bar-line{grid-template-columns:100px 1fr 34px}}
@media(prefers-reduced-motion:reduce){.msgs .typing i{animation:none}}

/* ====== Costos (superadmin) ====== */
.kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:16px}
.kpi{margin:0;display:flex;flex-direction:column;gap:6px}.kpi b{font:500 34px/1.05 var(--f-display);letter-spacing:-.04em}.kpi p{font-size:13px;color:var(--texto-2)}
.kpi.dark{background:var(--tinta);color:#fff;background-image:radial-gradient(60% 100% at 100% 100%,rgba(169,198,255,.32),transparent 70%)}.kpi.dark p{color:rgba(255,255,255,.65)}.kpi.dark .mono{opacity:.65}
.kpi.tint p,.kpi.tint2 p{color:rgba(10,10,10,.6)}
.chart-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:6px}.chart-head h3{margin:0}
.legend-i{display:flex;gap:16px;font-size:13px;color:var(--texto-2)}.legend-i i{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:7px}
svg.chart{width:100%;height:auto;display:block}.chart .grid{stroke:#ECEAE5;stroke-width:1}.chart .ax{font:400 11px var(--f-mono);fill:var(--texto-3)}
.chart .empty-t{font:400 14px var(--f-ui);fill:var(--texto-3)}.chart .pt .dot{opacity:0;transition:opacity .12s}.chart .pt:hover .dot{opacity:1}
.hb{margin:14px 0}.hb-top{display:flex;justify-content:space-between;gap:12px;font-size:14px}.hb-top b{font-weight:500;white-space:nowrap}.hb .bar{margin-top:6px}
.donut-row{display:flex;gap:26px;align-items:center;flex-wrap:wrap}svg.donut{width:190px;height:190px;flex:none}.donut .donut-c{font:500 20px var(--f-display);fill:var(--tinta);letter-spacing:-.03em}
.legend-list{list-style:none;padding:0;display:grid;gap:12px;flex:1;min-width:200px}.legend-list li{display:grid;grid-template-columns:12px 1fr auto;gap:10px;align-items:center;font-size:14px}.legend-list i{width:12px;height:12px;border-radius:4px}.legend-list b{font-weight:500}
table.mini{font-size:13.5px;margin-top:14px}table.mini td,table.mini th{padding:8px 4px}
@media(max-width:900px){.kpis{grid-template-columns:1fr 1fr}}

/* ====== Navegación instantánea: progreso y skeleton ====== */
.navigating::before{content:"";position:fixed;top:0;left:0;height:2px;width:100%;background:var(--tinta);z-index:99;transform-origin:left;animation:navbar 1.1s ease-out infinite}
@keyframes navbar{0%{transform:scaleX(0)}70%{transform:scaleX(.85)}100%{transform:scaleX(.95);opacity:.4}}
.sk-wrap{padding-top:4px}.sk{background:linear-gradient(90deg,var(--arena) 25%,#F6F4F0 50%,var(--arena) 75%);background-size:200% 100%;animation:shimmer 1.3s linear infinite;border-radius:12px}
.sk-title{height:40px;width:38%;margin-bottom:12px}.sk-sub{height:16px;width:58%;margin-bottom:30px}.sk-card{height:150px;margin-bottom:16px;border-radius:24px}
@keyframes shimmer{to{background-position:-200% 0}}
form[aria-busy=true] button:disabled{opacity:.6;cursor:progress}
@media(prefers-reduced-motion:reduce){.sk,.navigating::before{animation:none}}

/* ===== Sidebar en acordeón ===== */
.side{overflow-y:auto}
.side .nav{display:flex;flex-direction:column;gap:2px}
.side .nav>a.item{font-weight:500;color:var(--tinta)}.side .nav>a.item.on{color:#fff}
.grp-h{width:100%;display:flex;justify-content:space-between;align-items:center;gap:8px;padding:9px 12px;border:0;background:none;border-radius:10px;font:500 14.5px var(--f-ui);color:var(--tinta);cursor:pointer;transition:background .15s}
.grp-h:hover{background:var(--hueso)}
.grp-h:focus-visible{outline:2px solid var(--tinta);outline-offset:-2px}
.grp-h svg{color:var(--texto-3);transition:transform .25s ease}
.grp.open>.grp-h svg{transform:rotate(90deg)}
.grp-b{display:grid;grid-template-rows:1fr;transition:grid-template-rows .26s cubic-bezier(.2,.8,.2,1)}
.grp-in{overflow:hidden;min-height:0;display:flex;flex-direction:column;gap:2px;margin:2px 0 4px 18px;padding-left:6px;border-left:1px solid var(--linea)}
.js .grp:not(.open)>.grp-b{grid-template-rows:0fr}
.js .grp:not(.open) .grp-in{visibility:hidden;transition:visibility 0s .26s}
.grp.open>.grp-h{color:var(--tinta)}

/* ===== Modales ===== */
.modal{border:0;padding:0;border-radius:22px;width:min(520px,calc(100vw - 24px));max-height:min(88vh,780px);background:#fff;color:var(--tinta);box-shadow:0 0 0 1px rgba(10,10,10,.06),0 30px 80px -16px rgba(10,10,10,.4);overflow:hidden;margin:auto}
.modal[data-size=sm]{width:min(400px,calc(100vw - 24px))}.modal[data-size=lg]{width:min(680px,calc(100vw - 24px))}
.modal[open]{display:flex;flex-direction:column;animation:m-in .26s cubic-bezier(.2,.8,.2,1)}
.modal.closing{animation:m-out .16s ease forwards}
.modal::backdrop{background:rgba(10,10,10,.4);backdrop-filter:blur(3px);animation:m-fade .26s ease}
.modal.closing::backdrop{animation:m-fade-out .16s ease forwards}
.modal.shake{animation:m-shake .32s}
@keyframes m-in{from{opacity:0;transform:translateY(16px) scale(.97)}to{opacity:1;transform:none}}
@keyframes m-out{to{opacity:0;transform:translateY(8px) scale(.98)}}
@keyframes m-fade{from{opacity:0}}@keyframes m-fade-out{to{opacity:0}}
@keyframes m-shake{25%{transform:translateX(-5px)}60%{transform:translateX(4px)}}
.m-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:22px 24px 14px}
.m-title{font:500 1.35rem/1.15 var(--f-display);letter-spacing:-.03em}
.m-sub{font-size:13.5px;color:var(--texto-2);margin-top:5px;line-height:1.45}
.m-x{flex:none;width:32px;height:32px;display:grid;place-items:center;border:0;border-radius:50%;background:var(--hueso);color:var(--texto-2);cursor:pointer;transition:background .15s,color .15s,transform .15s}
.m-x:hover{background:var(--arena);color:var(--tinta);transform:rotate(90deg)}
.m-x:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
.m-body,.wz,.wz-step{display:flex;flex-direction:column;min-height:0;flex:1}
.m-form{display:flex;flex-direction:column;min-height:0;flex:1}
.m-fields{overflow-y:auto;padding:6px 24px 22px;display:grid;gap:16px;align-content:start}
.m-foot{display:flex;justify-content:flex-end;gap:10px;padding:14px 24px;border-top:1px solid var(--linea);background:#fff}
.m-confirm{padding:0}.m-confirm>p{padding:0 24px 20px;font-size:14.5px;color:var(--texto-2)}
.btn.danger-solid{background:var(--error);color:#fff}.btn.danger-solid:hover{background:#b02a23}
.btn.is-loading{opacity:.55;pointer-events:none}
.m-fields .row2,.m-fields .row3{gap:12px}
.m-fields .f label{margin:0 0 6px}
.m-form button[type=submit]:disabled{opacity:.7;cursor:progress}
.wz-step:not([hidden]){animation:wz-in .26s cubic-bezier(.2,.8,.2,1)}
@keyframes wz-in{from{opacity:0;transform:translateX(14px)}}
.picks{grid-template-columns:1fr 1fr;gap:10px}
.pick{display:flex;flex-direction:column;align-items:flex-start;gap:5px;text-align:left;font:inherit;color:inherit;background:#fff;border:1px solid var(--linea);border-radius:16px;padding:16px;cursor:pointer;transition:border-color .15s,transform .15s,box-shadow .15s}
.pick b{font:500 16px/1.2 var(--f-display);letter-spacing:-.02em}
.pick-s{font-size:13px;color:var(--texto-2);line-height:1.4}.pick-w{font:12px var(--f-mono);color:var(--texto-3);margin-top:auto;padding-top:4px}
button.pick:hover{border-color:var(--tinta);transform:translateY(-2px);box-shadow:var(--sombra)}
button.pick:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
.pick.off{opacity:.5;background:var(--hueso);cursor:not-allowed}
.chosen{display:flex;align-items:center;justify-content:space-between;gap:10px}
.link{border:0;background:none;font:500 13px var(--f-ui);color:var(--info);cursor:pointer;padding:4px}.link:hover{text-decoration:underline}
.switch{display:flex;align-items:center;gap:12px;margin:0;font-weight:400;font-size:14.5px;cursor:pointer}
.switch input{position:absolute;opacity:0}
.sw{width:38px;height:22px;border-radius:99px;background:var(--linea);position:relative;flex:none;transition:background .2s}
.sw::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.25);transition:transform .2s cubic-bezier(.2,.8,.2,1)}
.switch input:checked+.sw{background:var(--ok)}.switch input:checked+.sw::after{transform:translateX(16px)}
.switch input:focus-visible+.sw{outline:2px solid var(--tinta);outline-offset:2px}
input[type=file]::file-selector-button{border:0;border-radius:99px;background:var(--arena);padding:7px 14px;margin-right:12px;font:500 13px var(--f-ui);cursor:pointer}
.modal input[type=file]{padding:10px 12px;border-style:dashed}

/* ===== Dropdown propio ===== */
.dd{position:relative}
.dd-btn{width:100%;display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left;border:1px solid var(--linea);background:#fff;border-radius:12px;padding:12px 14px;font:400 15px var(--f-ui);color:var(--tinta);cursor:pointer;transition:border-color .15s,box-shadow .15s}
.dd-btn:hover{border-color:#cdcac2}
.dd-btn:focus-visible,.dd.open .dd-btn{outline:2px solid var(--tinta);outline-offset:1px}
.dd-label.dd-ph{color:var(--texto-3)}.dd-chev{display:flex;color:var(--texto-3);transition:transform .2s}.dd.open .dd-chev{transform:rotate(180deg)}
.dd-list{position:fixed;z-index:2000;list-style:none;margin:0;padding:6px;background:#fff;border:1px solid var(--linea);border-radius:14px;box-shadow:0 18px 44px -12px rgba(10,10,10,.28);overflow-y:auto;opacity:0;transform:translateY(-6px) scale(.98);transform-origin:top;pointer-events:none;visibility:hidden;transition:opacity .16s,transform .16s,visibility 0s .16s}
.dd-list[data-dir=up]{transform-origin:bottom;transform:translateY(6px) scale(.98)}
.dd-list.show{opacity:1;transform:none;pointer-events:auto;visibility:visible;transition:opacity .16s,transform .16s}
.dd-opt{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 11px;border-radius:9px;font-size:14.5px;cursor:pointer}
.dd-opt.active{background:var(--hueso)}
.dd-check{opacity:0;color:var(--ok);display:flex}.dd-opt[aria-selected=true]{font-weight:500}.dd-opt[aria-selected=true] .dd-check{opacity:1}
.dd-opt[aria-disabled=true]{opacity:.45;cursor:not-allowed}

@media(max-width:900px){
  .side .grp{display:contents}.side .grp-h{display:none}.side .nav{flex-direction:row;flex-wrap:wrap}
  .grp-b{display:contents}.grp-in{display:contents;margin:0;padding:0;border:0}.js .grp:not(.open) .grp-in{visibility:visible}
  .picks{grid-template-columns:1fr}
  .modal{max-height:92vh}
}
@media(prefers-reduced-motion:reduce){.modal,.modal::backdrop,.wz-step,.grp-b,.dd-list{animation:none!important;transition:none!important}}
.wz-step[hidden],.m-sub[hidden]{display:none}
[data-live-results]{transition:opacity .15s}[data-live-results].is-loading{opacity:.55}

/* ===== Selects: flecha bien alineada (nativos de respaldo + dropdown propio en toda la app) ===== */
select{appearance:none;-webkit-appearance:none;padding-right:42px;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='none' stroke='%238F8E88' stroke-width='1.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m4 6 4 4 4-4'/%3E%3C/svg%3E") no-repeat right 14px center/14px;cursor:pointer}
select.inline{padding-right:34px;background-position:right 10px center}
select.dd-native{position:absolute;inset:0;width:100%;height:100%;opacity:0;pointer-events:none;padding:0;border:0;background:none}
.dd-btn{min-height:46px;gap:12px}
.dd-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.dd-chev{flex:none;width:16px;height:16px;align-items:center;justify-content:center}
.dd-btn:disabled{background:var(--hueso);color:var(--texto-2);cursor:not-allowed}
.dd-inline{display:inline-block;width:auto;min-width:130px}
.dd-inline .dd-btn{min-height:0;padding:8px 12px;font-size:13px;border-radius:10px}
.filters .dd{flex:none;width:auto;min-width:190px}
.filters .dd-btn{padding:12px 14px}
.kcard .dd{min-width:0;flex:1}
.sg-list .dd-opt b{font-weight:600}.sg-list{z-index:2000}

/* ===== Menú contextual de fila (⋯) ===== */
.kebab{display:inline-block}
.kebab-btn{width:34px;height:34px;display:inline-grid;place-items:center;border:0;border-radius:50%;background:transparent;color:var(--texto-2);cursor:pointer;transition:background .15s,color .15s}
.kebab-btn:hover,.kebab-btn[aria-expanded=true]{background:var(--hueso);color:var(--tinta)}
.kebab-btn:focus-visible{outline:2px solid var(--tinta);outline-offset:1px}
.kmenu{position:fixed;z-index:1500;min-width:176px;padding:6px;background:#fff;border:1px solid var(--linea);border-radius:14px;box-shadow:0 18px 44px -12px rgba(10,10,10,.28);text-align:left;visibility:hidden;opacity:0;transform:translateY(-6px) scale(.97);transform-origin:top right;pointer-events:none;transition:opacity .15s,transform .15s,visibility 0s .15s}
.kmenu[data-dir=up]{transform-origin:bottom right;transform:translateY(6px) scale(.97)}
.kmenu.show{visibility:visible;opacity:1;transform:none;pointer-events:auto;transition:opacity .15s,transform .15s}
.kmenu [role=menuitem]{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:0;border-radius:9px;background:none;font:400 14.5px var(--f-ui);color:var(--tinta);text-decoration:none;cursor:pointer;text-align:left}
.kmenu [role=menuitem] svg{color:var(--texto-2);flex:none}
.kmenu [role=menuitem]:hover,.kmenu [role=menuitem]:focus-visible{background:var(--hueso);outline:none}
.kmenu .danger{color:var(--error)}.kmenu .danger svg{color:var(--error)}.kmenu .danger:hover,.kmenu .danger:focus-visible{background:#fdeceb}
.ksep{height:1px;background:var(--linea);margin:5px 6px}
/* Vista de detalle en modal */
.view .kv{display:grid;grid-template-columns:1fr 1fr;gap:14px 20px}
.view .kv span,.vlabel{display:block;font:500 11px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--texto-3);margin-bottom:4px}
.view p{font-size:14.5px;color:var(--texto-2);white-space:pre-line}

/* ====== Supervisión en vivo ====== */
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.sv{--red:#B3342C;--red-soft:#FCF1F0;--red-line:#F3D6D3}
.sv-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(0,1fr);gap:14px;align-items:start;grid-template-areas:"kpis kpis" "chats side"}
.sv-side{grid-area:side;display:grid;gap:14px;align-content:start;min-width:0}
@media(min-width:1181px){.sv .sv-side>.z-team,.sv .sv-side>.z-feed{grid-area:auto}}.sv .z-kpis{grid-area:kpis}.sv .z-chats{grid-area:chats}.sv .z-team{grid-area:team}.sv .z-feed{grid-area:feed}
.sv .panel-card{margin:0;padding:18px 20px}.sv .grow{flex:1;min-width:0}.sv small{font-size:12.5px;color:var(--texto-3)}.sv time{font-variant-numeric:tabular-nums}
.sv a:focus-visible,.sv button:focus-visible,.sv select:focus-visible,.sv summary:focus-visible,.sv input:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
/* encabezado: conexión, interruptor y actualizar */
.sv-pill{display:inline-flex;gap:7px;align-items:center;font:500 12px var(--f-mono);color:var(--texto-2);padding:0 4px}
.sv-pill i{width:7px;height:7px;border-radius:50%;background:var(--ok);animation:sv-pulse 2s infinite}
.sv-pill[data-state=retry] i{background:var(--red);animation:none}.sv-pill[data-state=paused] i{background:var(--texto-3);animation:none}
@keyframes sv-pulse{0%{box-shadow:0 0 0 0 rgba(30,138,94,.45)}70%,100%{box-shadow:0 0 0 6px rgba(30,138,94,0)}}
.sv-switch{position:relative;display:inline-flex;align-items:center;gap:8px;margin:0;font:400 13px var(--f-ui);color:var(--texto-2);cursor:pointer}
.sv-switch input{position:absolute;opacity:0;width:100%;height:100%;inset:0;margin:0;cursor:pointer}
.sv-track{width:32px;height:19px;border-radius:99px;background:var(--linea);position:relative;transition:background .15s;flex:none}
.sv-track::after{content:"";position:absolute;top:2px;left:2px;width:15px;height:15px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(10,10,10,.25);transition:transform .15s}
.sv-switch input:checked+.sv-track{background:var(--tinta)}.sv-switch input:checked+.sv-track::after{transform:translateX(13px)}
.sv-switch input:focus-visible+.sv-track{outline:2px solid var(--tinta);outline-offset:2px}
/* indicadores: una sola franja */
.z-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));background:#fff;border-radius:var(--r-lg);padding:6px 0}
.sv-stat{padding:12px 22px;display:flex;flex-direction:column;gap:2px;min-width:0;border-left:1px solid var(--linea)}.sv-stat:first-child{border:0}
.sv-stat .l{font:500 11px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--texto-3)}
.sv-stat b{font:500 30px/1.1 var(--f-display);letter-spacing:-.04em}.sv-stat b i{font-style:normal;font-size:18px;color:var(--texto-3)}
.sv-stat.alert b{color:var(--red)}.sv-stat small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sv-spark{margin-top:2px}svg.spark{width:100%;height:22px;display:block}svg.spark rect{fill:var(--linea)}svg.spark rect.on{fill:var(--tinta)}svg.spark rect.z{fill:var(--arena)}svg.spark rect:hover{fill:var(--texto-2)}
/* avatares: neutros; el estado va en el punto */
.sv-av{width:36px;height:36px;border-radius:50%;background:var(--hueso);color:var(--texto-2);display:grid;place-items:center;font:500 14px var(--f-display);position:relative;flex:none;letter-spacing:0}
.sv-av.sm{width:30px;height:30px;font-size:13px}
.sv-av.lg{width:42px;height:42px;font-size:16px}
.sv-av .dot{position:absolute;right:-2px;bottom:-2px;width:10px;height:10px;border-radius:50%;border:2px solid #fff;background:var(--tinta)}
.dot.st-pausa{background:#fff;box-shadow:inset 0 0 0 2px var(--tinta)}.dot.st-offline{background:#CFCDC6}
/* títulos, filtros y búsqueda */
.sv-h{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.sv-h h3{margin:0;font-size:1.05rem;display:flex;align-items:center;gap:8px}.sv .count{font:500 11.5px var(--f-mono);color:var(--texto-3)}
.sv-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.sv-chips{display:inline-flex;gap:2px;background:var(--hueso);border-radius:99px;padding:3px;overflow-x:auto;scrollbar-width:none;max-width:100%}.sv-chips::-webkit-scrollbar{display:none}
.sv-chips button{border:0;background:none;border-radius:99px;padding:5px 11px;font:500 12.5px var(--f-ui);cursor:pointer;white-space:nowrap;color:var(--texto-2)}
.sv-chips button span{font:500 11px var(--f-mono);opacity:.6;margin-left:3px}.sv-chips button:hover{color:var(--tinta)}
.sv-chips button[aria-pressed=true]{background:#fff;color:var(--tinta);box-shadow:0 1px 2px rgba(10,10,10,.1)}
input.sv-search{width:150px;padding:6px 12px;font-size:13px;border-radius:99px;background:var(--hueso);border-color:transparent}input.sv-search:focus{background:#fff;border-color:var(--linea)}
/* listas con scroll interno: crecen hasta un tope y luego se desplazan */
.sv-scroll{max-height:var(--cap,420px);overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;margin:0 -8px;padding:0 8px;scrollbar-width:thin}
.z-chats{--cap:min(66vh,640px)}.z-team{--cap:320px}.z-feed{--cap:230px}
/* conversaciones: una línea por chat */
.sv-list,.sv-team,.sv-feed{list-style:none;padding:0}
.sv-list{display:grid;grid-template-columns:minmax(0,1fr);gap:5px}.sv-list>li{min-width:0}
.sv-chat{display:flex;align-items:center;gap:11px;width:100%;text-align:left;background:none;border:0;border-radius:14px;padding:9px 12px;cursor:pointer;font:inherit;color:inherit;transition:background .12s}
.sv-chat:hover{background:var(--hueso)}.sv-chat.lvl-crit{background:var(--red-soft)}.sv-chat.lvl-crit:hover{background:#F9E7E5}
.sv-chat .txt{flex:1;min-width:0;display:flex;align-items:baseline;gap:10px}.sv-chat b{font-weight:500;font-size:14.5px;white-space:nowrap;flex:none;max-width:45%;overflow:hidden;text-overflow:ellipsis}
.sv-chat .txt small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.sv-chat .meta{display:flex;align-items:baseline;gap:10px;flex:none;font-size:12.5px;color:var(--texto-3)}.sv-chat .who{max-width:110px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--texto-2)}
.sv-chat time.wait{font:500 13px var(--f-mono);color:var(--tinta)}.sv-chat.lvl-warn time.wait,.sv-chat.lvl-crit time.wait{color:var(--red)}.sv-chat.lvl-warn .sv-av,.sv-chat.lvl-crit .sv-av{box-shadow:inset 0 0 0 1.5px var(--red-line)}
.sv-none{text-align:center;color:var(--texto-3);padding:20px 0;font-size:13.5px}
/* equipo: fila compacta; el detalle se abre al tocar */
.sv-member summary{display:flex;align-items:center;gap:10px;padding:6px 8px;border-radius:12px;cursor:pointer;list-style:none}.sv-member summary::-webkit-details-marker{display:none}
.sv-member summary:hover{background:var(--hueso)}.sv-member b{font-weight:500;font-size:14.5px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sv-member small{display:block}
.sv-member .n{font:500 12px var(--f-mono);color:var(--texto-2);background:var(--hueso);border-radius:99px;min-width:24px;text-align:center;padding:2px 8px}.sv-member[open] summary{background:var(--hueso)}
.sv .red,.sv .red em{color:var(--red);font-style:normal}.sv-member.st-offline .sv-av{opacity:.65}
.sv-more{padding:6px 8px 10px 48px;font-size:13px;color:var(--texto-2)}.sv-more p{margin:2px 0}
.sv-nums{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin:8px 0}.sv-nums div{background:var(--hueso);border-radius:10px;padding:6px 9px}
.sv-nums dt{font:500 9.5px var(--f-mono);letter-spacing:.05em;text-transform:uppercase;color:var(--texto-3)}.sv-nums dd{font:500 17px/1.2 var(--f-display);letter-spacing:-.03em;color:var(--tinta)}
.sv-off{margin-top:6px;border-top:1px solid var(--linea);padding-top:4px}.sv-off>summary{padding:8px;font:500 12px var(--f-mono);letter-spacing:.04em;text-transform:uppercase;color:var(--texto-3);cursor:pointer;list-style:none;display:flex;gap:8px}
.sv-off>summary::-webkit-details-marker{display:none}.sv-off>summary::before{content:"▸";transition:transform .15s}.sv-off[open]>summary::before{transform:rotate(90deg)}
/* actividad: una línea por evento */
.sv-feed li{display:flex;gap:10px;align-items:baseline;padding:6px 2px;border-bottom:1px solid var(--arena);font-size:13.5px;line-height:1.35}.sv-feed li:last-child{border:0}
.sv-feed .grow{color:var(--texto-2)}.sv-feed b{font-weight:500;color:var(--tinta)}.sv-feed time{font:400 11.5px var(--f-mono);color:var(--texto-3);white-space:nowrap}
/* panel lateral / hoja inferior */
.sv-sheet{border:0;padding:0;background:#fff;color:var(--tinta);width:min(500px,100vw);height:100dvh;max-width:100vw;max-height:100dvh;margin:0;inset:0 0 0 auto;border-radius:var(--r-lg) 0 0 var(--r-lg);box-shadow:-24px 0 60px -20px rgba(10,10,10,.28);overflow:hidden}
.sv-sheet::backdrop{background:rgba(10,10,10,.35)}
.sv-sheet[open]{display:flex;animation:sv-in .22s cubic-bezier(.2,.8,.2,1)}
@keyframes sv-in{from{transform:translateX(24px);opacity:0}}
.sv-sheet-in{display:flex;flex-direction:column;width:100%;min-height:0}.sv-sheet-body{display:flex;flex-direction:column;min-height:0;flex:1}
.sv-grab{display:none}.sv-loading{padding:24px 20px}
.sv-ch{display:flex;align-items:center;flex-wrap:wrap;gap:8px 12px;padding:16px 20px 10px}.sv-ch .grow{min-width:150px}.sv-ch h2{font-size:1.2rem;letter-spacing:-.03em;line-height:1.15;overflow-wrap:break-word}.sv-ch p{font-size:13px;color:var(--texto-2)}
.sv-ch .sv-x{order:2;margin-left:auto}.sv-ch .tag{order:3}
.sv-x{background:none;border:0;width:36px;height:36px;border-radius:50%;cursor:pointer;display:grid;place-items:center;color:var(--texto-2);flex:none}.sv-x:hover{background:var(--hueso);color:var(--tinta)}
.sv-ch-meta{display:flex;gap:4px 22px;flex-wrap:wrap;padding:0 20px 12px;border-bottom:1px solid var(--linea)}
.sv-ch-meta dt{font:500 10.5px var(--f-mono);letter-spacing:.06em;text-transform:uppercase;color:var(--texto-3)}.sv-ch-meta dd{font-size:14px}
.sv-msgs{flex:1;min-height:0;max-height:none;padding:16px 20px;background:var(--hueso);overscroll-behavior:contain}.sv-msgs .mb.a{background:#fff}
.sv-ch-foot{padding:12px 20px calc(12px + env(safe-area-inset-bottom));border-top:1px solid var(--linea);display:flex;flex-direction:column;gap:10px}
.sv-assign{display:flex;gap:8px}.sv-assign select{flex:1;min-width:0}.sv-ch-links{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}
.sv-form-msg{font-size:13px;color:var(--texto-2)}.sv-form-msg[data-ok="0"]{color:var(--red)}
.sv-tabs{display:none}
/* chat del panel lateral: más limpio, sin bordes */
.sv-sheet{border-radius:20px 0 0 20px}
.sv-ch{flex-wrap:nowrap;gap:12px;padding:18px 20px 6px}.sv-ch .grow{min-width:0}.sv-ch h2{font-size:1.1rem;font-weight:500}
.sv-ch p{font-size:12.5px;color:var(--texto-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sv-ch-meta{display:flex;flex-wrap:wrap;align-items:center;gap:2px 0;border:0;padding:0 20px 14px;font-size:13px;color:var(--texto-2)}
.sv-ch-meta>span+span::before{content:"·";margin:0 9px;color:var(--texto-3)}.sv-ch-meta b{font-weight:500;color:var(--tinta)}
.sv-ch-meta .st i{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--tinta);margin-right:7px}
.sv-ch-meta .st[data-ch-status=agente] i{background:#fff;box-shadow:inset 0 0 0 1.5px var(--tinta)}.sv-ch-meta .st[data-ch-status=cerrada] i{background:#CFCDC6}
.sv-msgs{display:flex;flex-direction:column;gap:5px;padding:18px 20px}
.sv-msgs .mb{max-width:78%;padding:8px 12px 6px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:none}
.sv-msgs .mb time{display:inline;float:right;margin:7px 0 0 12px;font-size:10.5px;opacity:.5}
.sv-msgs .mb .who,.sv-msgs .mb.a::before{display:block;font:500 11px var(--f-ui);opacity:.6;margin-bottom:2px}.sv-msgs .mb.a::before{content:"Agente IA"}
.sv-msgs .mb.u{align-self:flex-start;background:#fff;color:var(--tinta);border-bottom-left-radius:4px}
.sv-msgs .mb.a{align-self:flex-end;background:var(--arena);border-bottom-right-radius:4px}
.sv-msgs .mb.h{align-self:flex-end;background:var(--tinta);color:#fff;border-bottom-right-radius:4px}
.sv-msgs .evt{background:none;color:var(--texto-3);font-size:12px;padding:8px 0 4px;text-align:center}
.sv-msgs .act{border:0;background:none;color:var(--texto-3);align-self:flex-end;font-size:11.5px;padding:0 4px}
.sv-ch-foot{border:0;box-shadow:0 -1px 0 rgba(10,10,10,.05)}.sv-assign select{background-color:var(--hueso);border-color:transparent;border-radius:12px}
/* presencia en el menú lateral */
.presence{display:flex;align-items:center;gap:9px;width:100%;border:1px solid var(--linea);background:#fff;border-radius:99px;padding:7px 13px;margin-bottom:12px;font:500 13px var(--f-ui);color:var(--tinta);cursor:pointer;transition:background .15s}
.presence:hover{background:var(--hueso)}.presence[hidden]{display:none}.presence i{width:9px;height:9px;border-radius:50%;background:var(--tinta);flex:none}
.presence[data-state=pausa] i{background:#fff;box-shadow:inset 0 0 0 2px var(--tinta)}
.presence:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
@media(max-width:1180px){.sv-side{display:contents}.sv-grid{grid-template-columns:minmax(0,1fr)}.sv-grid{grid-template-areas:"kpis" "chats" "team" "feed"}.z-chats{--cap:min(60vh,560px)}.z-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.sv-stat:nth-child(3){border-left:0}.sv-stat:nth-child(n+3){border-top:1px solid var(--linea)}}
@media(max-width:900px){
  .z-kpis{padding:2px 0}.sv-stat{padding:10px 16px}.sv-stat b{font-size:26px}
  .sv-tabs{display:none}.js .sv-tabs{display:flex;gap:4px;position:sticky;top:0;z-index:6;background:rgba(246,245,242,.94);backdrop-filter:blur(8px);margin:0 -16px 12px;padding:8px 16px;overflow-x:auto;scrollbar-width:none;border-bottom:1px solid var(--linea)}
  .sv-tabs button{display:inline-flex;align-items:center;gap:7px;border:0;background:none;border-radius:99px;padding:8px 14px;font:500 13.5px var(--f-ui);cursor:pointer;white-space:nowrap;min-height:40px;color:var(--texto-2)}
  .sv-tabs button[aria-pressed=true]{background:var(--tinta);color:#fff}
  .js .sv[data-view=chats] :is(.z-team,.z-feed),.js .sv[data-view=team] :is(.z-chats,.z-feed),.js .sv[data-view=feed] :is(.z-chats,.z-team){display:none}
  .sv-scroll{max-height:none;overflow:visible}.sv .panel-card{padding:14px 14px}
  .sv-chat{padding:10px 6px}.sv-chat .txt{flex-direction:column;gap:1px}.sv-chat b{max-width:100%}.sv-chat .meta{flex-direction:column;align-items:flex-end;gap:2px}
  .sv-more{padding-left:8px}.sv-refresh span{display:none}.sv-refresh{padding:9px 12px}input.sv-search{flex:1;width:auto}.sv-tools{width:100%}
  .sv-sheet{width:100vw;height:92dvh;max-height:92dvh;inset:auto 0 0 0;border-radius:24px 24px 0 0;box-shadow:0 -20px 50px -20px rgba(10,10,10,.35);transform:translateY(var(--dy,0));transition:transform .2s}
  .sv-sheet.dragging{transition:none}.sv-sheet[open]{animation:sv-up .24s cubic-bezier(.2,.8,.2,1)}
  @keyframes sv-up{from{transform:translateY(48px);opacity:0}}
  .sv-grab{display:flex;justify-content:center;padding:10px 0 2px;touch-action:none;cursor:grab}.sv-grab i{width:44px;height:5px;border-radius:99px;background:var(--linea)}
  .sv-ch{padding-top:8px}
}
@media(prefers-reduced-motion:reduce){.sv-pill i,.sv-sheet[open]{animation:none}.sv-track,.sv-track::after,.sv-sheet{transition:none}}
/* Panel en celular: barra superior compacta (logo + estado + salir) y menú en una sola fila deslizable */
@media(max-width:900px){
  .app .side{padding:10px 16px 8px;gap:4px 12px;border-right:0;border-bottom:1px solid var(--linea);justify-content:space-between}
  .side .logo{padding:2px 0}
  .side .nav{order:3;width:100%;flex-direction:row;flex-wrap:nowrap;overflow-x:auto;gap:2px;margin:0 -16px;padding:0 16px 4px;width:calc(100% + 32px);scrollbar-width:none}
  .side .nav::-webkit-scrollbar{display:none}.side a.item{white-space:nowrap;flex:none;padding:9px 14px}
  .side .me{width:auto;display:flex;align-items:center;gap:8px;margin:0}
  .side .me b,.side .me br,.side .me>span{display:none}.side .me form{margin:0}.presence{width:auto;margin:0;padding:6px 12px}
  .ph{flex-direction:column;gap:12px}.main{padding:20px 16px 56px}.main h1{font-size:2rem}.main .sub{margin-bottom:12px}
}

/* ---- Panel del cliente en el chat (J11) ---- */
.chatwrap{grid-template-columns:minmax(0,1fr) 360px;gap:20px}
.chatwrap .stack{gap:12px;position:sticky;top:16px;align-self:start;max-height:calc(100vh - 32px);overflow-y:auto}
.cx-actions{padding:14px 16px;margin:0;display:flex;gap:8px;flex-wrap:wrap}
.cx{padding:18px;margin:0}
.cx-head{display:flex;align-items:center;gap:12px;padding-bottom:14px}
.cx-av{width:40px;height:40px;border-radius:50%;flex:none;display:grid;place-items:center;font:600 16px var(--f-display);background:linear-gradient(135deg,var(--comercial-a),var(--comercial-b))}
.cx-who{flex:1;min-width:0;display:grid}
.cx-name{font:600 15.5px/1.25 var(--f-ui);color:var(--tinta);text-decoration:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cx-name:hover{text-decoration:underline}
.cx-sub{font-size:13px;color:var(--texto-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:14px 0;border-top:1px solid var(--linea)}
.cx-grid label,.cx-dl dt{display:grid;gap:5px;font:500 11.5px var(--f-mono);color:var(--texto-3);text-transform:uppercase;letter-spacing:.04em}
.cx-grid .btn{grid-column:1/-1;justify-content:center}
.cx-dl{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:0;padding:14px 0;border-top:1px solid var(--linea)}.cx-dl dd{margin:3px 0 0;font-size:14px;color:var(--tinta)}.cx-dl dt{display:block}
.cx input[type=text],.cx select{width:100%;min-width:0;border:1px solid var(--linea);background:#fff;border-radius:10px;padding:9px 11px;font:400 14px var(--f-ui);color:var(--tinta);text-transform:none;letter-spacing:0}
.cx input::placeholder{color:var(--texto-3)}
.cx-sec{padding:14px 0 2px;border-top:1px solid var(--linea)}
.cx-sec h4{display:flex;align-items:center;gap:8px;margin:0 0 8px;font:500 11.5px var(--f-mono);color:var(--texto-3);text-transform:uppercase;letter-spacing:.04em}
.cx-n{background:var(--arena);color:var(--texto-2);border-radius:99px;padding:1px 7px;font-size:11px}
.cx-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--hueso)}.cx-row:last-of-type{border:0}
.cx-t{display:grid;font-size:14px;line-height:1.3;min-width:0}.cx-t small{font-size:12.5px;color:var(--texto-3)}
.cx-empty{font-size:13.5px;color:var(--texto-3);margin:2px 0 8px;list-style:none}
.cx-add{display:flex;gap:6px;margin:8px 0 12px}.cx-add input[type=text]{flex:1}.cx-add select{width:auto;flex:none}
@media(max-width:900px){.chatwrap{grid-template-columns:1fr}.chatwrap .stack{position:static;max-height:none}}

/* Fila de tabla clicable: el enlace del nombre se extiende a toda la fila (accesible y sin JS) */
tr.row-link{position:relative;cursor:pointer;transition:background .12s}
tr.row-link:hover{background:var(--hueso)}
tr.row-link .row-a{color:inherit;text-decoration:none}
tr.row-link .row-a::after{content:"";position:absolute;inset:0}
tr.row-link .row-a:focus-visible{outline:none}tr.row-link:has(.row-a:focus-visible){outline:2px solid var(--tinta);outline-offset:-2px}
tr.row-link .btn{position:relative;z-index:1}

/* ---- Pantalla de chat: alto fijo, mensajes y panel con scroll propio ---- */
.chat-back{margin:0 0 10px}
.chatwrap{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:16px;height:clamp(520px,calc(100vh - 150px),860px);align-items:stretch}
.chatwrap .chatbox{margin:0;padding:0;min-height:0;gap:0;overflow:hidden}
.chat-top{display:flex;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--linea)}
.chat-title{font:600 17px/1.25 var(--f-ui);margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chatwrap .msgs{flex:1;min-height:0;max-height:none;padding:20px;gap:10px;background:linear-gradient(var(--hueso),#fff 120px)}
.chatwrap .mb{max-width:72%}
.chatwrap .composer{margin:0 16px 4px;padding:5px 5px 5px 18px;gap:8px;align-items:center;border:1px solid var(--linea);border-radius:99px;background:#fff;transition:border-color .15s,box-shadow .15s}
.chatwrap .composer:focus-within{border-color:var(--tinta);box-shadow:0 0 0 3px rgba(10,10,10,.06)}
.chatwrap .composer input{flex:1;min-width:0;border:0;background:transparent;padding:10px 0;font:400 15px var(--f-ui);color:var(--tinta);border-radius:0}
.chatwrap .composer input:focus{outline:0}
.chatwrap .composer input::placeholder{color:var(--texto-3)}
.send{flex:none;width:38px;height:38px;border:0;border-radius:50%;display:grid;place-items:center;background:var(--tinta);color:#fff;cursor:pointer;transition:background .15s}
.send:hover{background:#2a2a2a}.send:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
.chat-hint{margin:8px 20px 14px;font-size:12.5px;color:var(--texto-3)}
.chat-note{margin:0;padding:14px 20px;border-top:1px solid var(--linea);background:var(--hueso);text-align:center}
.chatwrap .stack{display:flex;flex-direction:column;gap:12px;min-height:0;height:100%;position:static;max-height:none;overflow:visible}
.chatwrap .cx{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:var(--linea) transparent}
.chatwrap .cx-actions{flex:none}
.cx-stage{flex:none;margin:0}
.cx-stage select{width:auto;max-width:150px;padding:6px 30px 6px 12px;font-size:13px;border-radius:99px;background-color:var(--hueso);border-color:transparent;background-position:right 10px center}
.cx-add select{min-width:0}
@media(max-width:900px){.chatwrap{grid-template-columns:1fr;height:auto}.chatwrap .chatbox{height:70vh}.chatwrap .cx{overflow:visible}.chatwrap .stack{height:auto}}

/* ---- Ajustes del panel: sin recortes, selects compactos y lista de programas legible ---- */
.cx{overflow-x:hidden}
.cx *{min-width:0}
.cx .dd{width:100%}
.cx .dd-btn{min-height:40px;padding:8px 12px;font-size:14px;border-radius:10px}
.cx-grid{padding-bottom:16px}
.cx-prog{display:grid;gap:8px;margin:10px 0 12px}
.cx-prog-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}
.cx-stage{width:auto;max-width:48%}
.cx-stage .dd{width:auto;min-width:112px}
.cx-stage .dd-btn{min-height:0;padding:6px 10px 6px 12px;font-size:13px;border-radius:99px;background:var(--hueso);border-color:transparent}
.cx-add{display:grid;grid-template-columns:minmax(0,1fr) auto auto}
.cx-add .dd{width:auto;min-width:104px}
.dd-list .dd-opt{line-height:1.35;align-items:flex-start}
.dd-list .dd-check{margin-top:2px}

/* Check de tarea: gris → verde al pasar el cursor y al marcarla */
.chk{flex:none;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;padding:0;cursor:pointer;color:var(--texto-3);background:#fff;border:1.5px solid var(--linea);transition:color .15s,background .15s,border-color .15s,transform .15s}
.chk:hover{color:var(--ok);border-color:var(--ok);background:#EAF6F0}
.chk:active{transform:scale(.92)}
.chk:focus-visible{outline:2px solid var(--tinta);outline-offset:2px}
.chk:disabled{cursor:default}
.cx-row.is-done .chk{color:#fff;background:var(--ok);border-color:var(--ok)}
.cx-row.is-done .cx-t{color:var(--texto-3);text-decoration:line-through}

/* Toast: aviso flotante que se desvanece solo (se pausa al pasar el cursor) */
.toast{position:fixed;right:24px;bottom:24px;z-index:3000;display:flex;align-items:center;gap:10px;max-width:min(380px,calc(100vw - 32px));padding:12px 16px;border-radius:14px;font-size:14px;line-height:1.35;background:var(--tinta);color:#fff;box-shadow:0 14px 36px -10px rgba(10,10,10,.4);animation:toast-life 4.2s ease forwards}
.toast svg{flex:none;color:#5fd3a0}.toast.error{background:#8f1f18}.toast.error svg{color:#ffd0cc;}.toast.error{animation-duration:7s}
.toast:hover{animation-play-state:paused}
@keyframes toast-life{0%{opacity:0;transform:translateY(12px)}8%{opacity:1;transform:none}88%{opacity:1;transform:none}100%{opacity:0;transform:translateY(8px);visibility:hidden;pointer-events:none}}
@media(max-width:600px){.toast{left:16px;right:16px;bottom:16px;max-width:none}}
@media(prefers-reduced-motion:reduce){.toast{animation-name:toast-fade}@keyframes toast-fade{0%,88%{opacity:1}100%{opacity:0;visibility:hidden}}}

/* Tareas: el check a la izquierda, pequeño y alineado con el título */
.cx-task{justify-content:flex-start;align-items:flex-start;gap:12px;padding:10px 0}
.cx-task form{flex:none;margin:1px 0 0}
.cx-task .cx-t{flex:1}
.cx-task .chk{width:22px;height:22px;border-width:1.5px}
.cx-task .chk svg{width:12px;height:12px}

/* Guardado en línea: spinner mientras se guarda */
@keyframes spin{to{transform:rotate(360deg)}}
.is-saving{pointer-events:none}
.is-saving .dd-chev svg{display:none}
.is-saving .dd-chev::after,.is-saving button[type=submit]:not(.chk)::before{content:"";width:14px;height:14px;border-radius:50%;border:2px solid var(--linea);border-top-color:var(--tinta);animation:spin .7s linear infinite;flex:none}
.is-saving button.btn.p[type=submit]::before{border-color:rgba(255,255,255,.35);border-top-color:#fff;margin-right:8px}
.is-saving .dd-btn{opacity:.75}
.is-saving .chk{border-color:var(--ok)}
@media(prefers-reduced-motion:reduce){.is-saving .dd-chev::after,.is-saving button[type=submit]::before{animation-duration:1.6s}}

/* Programas de interés: una fila por programa; «+ Agregar» solo cuando se necesita */
.cx-sec h4 .cx-plus{margin-left:auto;border:0;background:none;padding:2px 6px;border-radius:6px;font:500 12px var(--f-ui);color:var(--texto-2);text-transform:none;letter-spacing:0;cursor:pointer}
.cx-sec h4 .cx-plus:hover{background:var(--hueso);color:var(--tinta)}
.cx-sec h4 .cx-plus:focus-visible{outline:2px solid var(--tinta);outline-offset:1px}
.cx-prog{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;margin:8px 0 12px}
.cx-prog[hidden]{display:none}
.cx-prog select:nth-of-type(2),.cx-prog .dd:nth-of-type(2){grid-column:auto}
.cx-lost{margin:4px 0 8px;opacity:.8}
.cx-lost summary{cursor:pointer;list-style:none;font-size:12.5px;color:var(--texto-3);padding:6px 0}
.cx-lost summary::-webkit-details-marker{display:none}
.cx-lost summary::before{content:"▸ ";font-size:10px}.cx-lost[open] summary::before{content:"▾ "}

.cx-prog3{grid-template-columns:minmax(0,1fr) auto auto}

/* Línea de tiempo de gestión (J7): compacta, un icono por tipo, día como separador */
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.tl{list-style:none;margin:0;padding:0}
.tl-day{font:500 11px var(--f-mono);color:var(--texto-3);text-transform:uppercase;letter-spacing:.05em;padding:12px 0 4px}.tl-day:first-child{padding-top:0}
.tl-i{display:grid;grid-template-columns:22px 1fr auto;gap:10px;align-items:start;padding:7px 0;border-bottom:1px solid var(--hueso)}
.tl-i:last-child{border:0}
.tl-ic{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:var(--hueso);color:var(--texto-2)}
.k-mensaje .tl-ic,.k-llamada .tl-ic,.k-chat .tl-ic{background:#E8F0FE;color:var(--info)}
.k-nota .tl-ic{background:var(--arena);color:var(--tinta)}
.k-etapa .tl-ic,.k-tarea .tl-ic{background:#E3F4EC;color:var(--ok)}
.k-asignacion .tl-ic{background:#FBF1DC;color:var(--aviso)}
.k-agente .tl-ic{background:var(--registro-a);color:#1d3f87}
.tl-b{min-width:0}.tl-t{font-size:14px;line-height:1.35;margin:0;white-space:pre-wrap;overflow-wrap:anywhere}
.tl-b small{display:flex;gap:6px;align-items:center;flex-wrap:wrap;font-size:12px;color:var(--texto-3);margin-top:1px}
.tl-ch{font:500 10.5px var(--f-mono);background:var(--hueso);color:var(--texto-2);border-radius:99px;padding:1px 7px}
.tl-i time{font:400 12px var(--f-mono);color:var(--texto-3);white-space:nowrap;padding-top:2px}
.tl-c .tl-t{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:13.5px}
.tl-c .tl-i{grid-template-columns:22px 1fr;padding:6px 0;position:relative}.tl-c time{position:absolute;right:0;bottom:7px;padding:0;font-size:11px}
.tl-more{display:block;text-align:center;font-size:13px;color:var(--texto-2);padding:8px 0 2px}
.tl-filters{display:flex;gap:6px;flex-wrap:wrap;margin:14px 0 10px}
.tl-filters a{font-size:13px;padding:5px 12px;border-radius:99px;background:var(--hueso);color:var(--texto-2);text-decoration:none;white-space:nowrap}
.tl-filters a:hover{background:var(--arena)}.tl-filters a.on{background:var(--tinta);color:#fff}
.tl-card{padding:10px 18px}
.tl-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:20px;align-items:start}
.tl-layout .tl-new{grid-column:2;grid-row:1;position:sticky;top:16px}.tl-main{grid-column:1;grid-row:1;min-width:0}
.tl-new{display:grid;gap:10px;padding:16px}.tl-new h3{font-size:1.05rem;margin:0}
.tl-seg{display:grid;grid-template-columns:1fr 1fr;gap:2px;background:var(--hueso);border-radius:99px;padding:3px}
.tl-seg label{display:block;margin:0;cursor:pointer;line-height:1}.tl-seg input{position:absolute;opacity:0;pointer-events:none}
.tl-seg span{display:block;text-align:center;font-size:13px;line-height:1;padding:8px 10px;border-radius:99px;color:var(--texto-2);transition:background .12s,color .12s}
.tl-seg input:checked+span{background:var(--tinta);color:#fff}.tl-seg input:focus-visible+span{outline:2px solid var(--info);outline-offset:2px}
.tl-new textarea{min-height:84px;max-height:220px;resize:none;field-sizing:content}
.tl-new .btn{width:100%;justify-content:center}
.tl-main .tl-filters{margin-top:0}
@media(max-width:900px){.tl-layout{grid-template-columns:1fr}.tl-layout .tl-new,.tl-main{grid-column:1;grid-row:auto;position:static}}

/* Ánimo del cliente y alertas (J5) */
.mood{--c:var(--texto-3);display:inline-flex;align-items:center;gap:5px;font:500 11px var(--f-mono);padding:2px 9px;border-radius:99px;margin-left:4px;vertical-align:middle;
  background:color-mix(in srgb,var(--c) 14%,#fff);color:color-mix(in srgb,var(--c) 62%,#000)}
.mood::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--c)}
.mood-enojo{--c:#E5484D}.mood-frustracion{--c:#F08A3E}.mood-urgencia{--c:#EBB22E}.mood-confusion{--c:#9B7BEA}.mood-tristeza{--c:#5B8DEF}
.mood-alegria,.mood-trend-mejora{--c:#2DB87C}.mood-gratitud{--c:#28B4C8}
.mood-risk,.mood-trend-empeora{background:var(--error);color:#fff}.mood-risk::before,.mood-trend-empeora::before{background:#fff}
.mood-card{padding:14px 16px}.mood-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}
.mood-head h4{font:500 11.5px var(--f-mono);color:var(--texto-3);text-transform:uppercase;letter-spacing:.04em;margin:0}
.moodline{display:block;width:100%;height:64px}.m-zero{stroke:var(--linea);stroke-dasharray:3 3}
.m-path{fill:none;stroke:var(--texto-3);stroke-width:1.5;stroke-linejoin:round}
.m-dot{stroke:#fff;stroke-width:1.5;fill:var(--texto-3)}.m-dot.neg{fill:var(--error)}.m-dot.pos{fill:var(--ok)}
.mood-als{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}
.mood-al{font-size:12px;padding:3px 10px;border-radius:99px;background:#FDE8E6;color:#7a1a14;text-decoration:none}.mood-al.sev-baja{background:var(--hueso);color:var(--texto-2)}.mood-al.sev-media{background:#FBF1DC;color:#6b4a10}
.seg{display:inline-flex;background:var(--hueso);border-radius:99px;padding:3px;gap:2px}
.seg a{display:inline-flex;align-items:center;gap:6px;font-size:13.5px;padding:6px 14px;border-radius:99px;color:var(--texto-2);text-decoration:none;white-space:nowrap}
.seg a.on{background:var(--tinta);color:#fff}.seg b{font:500 11px var(--f-mono);background:rgba(255,255,255,.22);border-radius:99px;padding:0 6px}.seg a:not(.on) b{background:var(--arena)}
.al-rules{margin-top:16px;padding:14px 18px}.al-rules summary{cursor:pointer;font-weight:500}
.al-rt{display:grid;grid-template-columns:1fr 64px 80px 90px;gap:8px;align-items:center;font-size:14px;padding:6px 0;border-bottom:1px solid var(--hueso)}
.al-rt input[type=number]{width:72px;padding:4px 8px}.al-rt input[type=checkbox]{justify-self:start;width:18px;height:18px}
.al-rt span:nth-child(n+2){font:500 11px var(--f-mono);color:var(--texto-3)}
@media(max-width:700px){.al-i{grid-template-columns:1fr;gap:6px}.al-rt{grid-template-columns:1fr 50px 70px 70px}}

/* Panel de ánimo (J5) */
.an-filters{display:flex;flex-wrap:wrap;gap:10px 14px;align-items:center;margin:4px 0 16px}
.an-range{display:inline-flex;align-items:center;gap:6px;color:var(--texto-3)}
.an-range input[type=date],.an-sel select{width:auto;padding:6px 10px;font-size:13.5px;height:34px}
.an-sel{display:flex;gap:8px;margin-left:auto;flex-wrap:wrap}
.seg.sm a{padding:4px 12px;font-size:12.5px}
.an-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}
.kpi{padding:14px 16px;display:grid;gap:4px;align-content:start}.kpi-v{font:500 2.2rem/1.05 var(--f-display);letter-spacing:-.04em}.kpi-v small{font-size:1rem;color:var(--texto-3);margin-left:2px}
.kpi p{margin:0;font-size:13px;color:var(--texto-2)}
.hbar{height:6px;border-radius:99px;background:var(--hueso);overflow:hidden;margin-top:6px}.hbar i{display:block;height:100%;border-radius:99px;background:var(--ok)}.hbar i.warn{background:var(--aviso)}.hbar i.err{background:var(--error)}
.dl{font:500 11.5px var(--f-mono);margin-left:4px;color:var(--texto-3)}.dl.good{color:var(--ok)}.dl.bad{color:var(--error)}
.an-strip{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:13px;color:var(--texto-2);margin:12px 2px 14px}.an-strip b{color:var(--tinta);font-weight:500}
.an-k{padding:1px 9px;border-radius:99px;background:#FDE8E6;color:#9B1F18;font-size:12px}.an-k.k-compra{background:#E3F4EC;color:#145C3E}.an-k.k-abandono{background:#FBF1DC;color:#7A5410}
.an-card{padding:14px 18px;margin-bottom:14px}.an-h{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:8px}.an-h h3{font-size:1.05rem;margin:0}
.an-lg{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--texto-2)}.an-lg i{width:10px;height:10px;border-radius:3px;display:inline-block;margin-left:8px}.an-lg i.ln{height:2px;width:14px;background:var(--tinta);border-radius:0}
.an-two{display:grid;grid-template-columns:1fr 1fr;gap:14px}.an-two-w{grid-template-columns:1.9fr 1fr}.an-two .an-card{margin-bottom:14px}
.tscroll{overflow-x:auto}.an-t{width:100%;border-collapse:collapse;font-size:13.5px}.an-t th{font:500 11px var(--f-mono);color:var(--texto-3);text-transform:uppercase;text-align:left;padding:6px 8px;white-space:nowrap}.an-t td{padding:8px;border-top:1px solid var(--hueso);white-space:nowrap}
.an-case{display:flex;align-items:center;gap:10px;padding:8px 0;border-top:1px solid var(--hueso);text-decoration:none}.an-case:first-of-type{border-top:0}
.an-case .cx-av{width:30px;height:30px;font-size:13px}.an-cw{display:grid;min-width:0;line-height:1.25}.an-cw small{font-size:12px;color:var(--texto-3)}.an-case .mood{margin-left:auto}
@media(max-width:900px){.an-two,.an-two-w{grid-template-columns:1fr}.an-sel{margin-left:0}}
@media(max-width:600px){.an-kpis{grid-template-columns:1fr 1fr}.kpi{padding:12px 14px}.kpi-v{font-size:1.8rem}.an-range{flex-wrap:wrap}}

/* Gráficas del panel de ánimo: HTML + CSS con tipografía fija (no se escala con el ancho) */
.ch-empty{margin:28px 0;text-align:center;font-size:13px;color:var(--texto-3)}
.tc{--yl:44px;--yr:30px;padding-top:8px;position:relative;display:grid;grid-template-columns:var(--yl) 1fr var(--yr);grid-template-rows:230px auto;column-gap:0}
.jc{--yl:6px;--yr:30px;grid-template-rows:170px auto}
.tc-yl,.tc-yr{position:relative}.tc-yl span,.tc-yr span{position:absolute;font:500 11px/1 var(--f-mono);color:var(--texto-3);transform:translateY(50%)}
.tc-yl span{right:10px}.tc-yr span{left:10px;transform:translateY(-50%)}.tc-yr span:last-child{transform:translateY(-100%)}.tc-yr span:first-child{transform:none}
.tc-plot{position:relative;min-width:0;grid-column:2;grid-row:1}.tc-yl{grid-column:1;grid-row:1}.tc-yr{grid-column:3;grid-row:1}
.tc-grid{position:absolute;inset:0;pointer-events:none}.tc-grid i{position:absolute;left:0;right:0;height:1px;background:var(--hueso)}
.tc-grid b{position:absolute;left:0;right:0;top:50%;border-top:1px dashed rgba(10,10,10,.28)}
.tc-cols{position:absolute;inset:0;display:grid}
.tc-col{position:relative;display:flex;align-items:flex-end;justify-content:center;border-radius:8px;outline:none;transition:background .12s}
.tc-col:hover,.tc-col:focus-visible{background:rgba(10,10,10,.045)}
.tc-stack{width:min(70%,26px);display:flex;flex-direction:column-reverse;border-radius:5px 5px 0 0;overflow:hidden;min-height:2px}
.tc-stack i{display:block;min-height:1px}.tc-stack .pos{background:#6FCB9F}.tc-stack .neu{background:#D9D7D1}.tc-stack .neg{background:#EE8F8A}
.tc-stack i+i{box-shadow:0 1px 0 #fff}
.tc-line{position:absolute;inset:0;width:100%;height:100%;overflow:visible;pointer-events:none}
.tc-line polyline{fill:none;stroke:var(--tinta);stroke-width:2;vector-effect:non-scaling-stroke;stroke-linejoin:round;stroke-linecap:round}
.tc-line.jl polyline{stroke:var(--info)}.tc-line.jl polygon{fill:rgba(47,107,232,.09);stroke:none}
.tc-dots{position:absolute;inset:0;pointer-events:none}
.tc-dot{position:absolute;width:9px;height:9px;margin:-4.5px 0 0 -4.5px;border-radius:50%;background:var(--tinta);box-shadow:0 0 0 2px #fff}
.tc-dot.lg{width:12px;height:12px;margin:-6px 0 0 -6px;background:var(--info);pointer-events:auto;cursor:default;outline:none;transition:transform .12s}.tc-dot.lg:hover,.tc-dot.lg:focus-visible{transform:scale(1.35)}
.tc-x{grid-column:2;grid-row:2;display:grid;margin-top:6px}.tc-x span{font:500 11px/1 var(--f-mono);color:var(--texto-3);text-align:center;white-space:nowrap;overflow:visible}
.eb{display:grid;grid-template-columns:96px 1fr 34px 40px;align-items:center;gap:10px;padding:6px 6px;margin:0 -6px;border-radius:10px;outline:none;font-size:13px}
.eb:hover,.eb:focus-visible{background:var(--hueso)}.eb span{color:var(--texto-2)}
.eb-t{height:8px;border-radius:99px;background:var(--hueso);overflow:hidden}.eb:hover .eb-t{background:#fff}.eb-t i{display:block;height:100%;border-radius:99px}
.eb b{font:500 12px var(--f-mono);text-align:right}.eb em{font:400 11px var(--f-mono);font-style:normal;color:var(--texto-3);text-align:right}
.hm{display:grid;gap:3px}.hm-r{display:grid;grid-template-columns:96px 1fr;align-items:center;gap:10px}
.hm-l{font-size:12.5px;color:var(--texto-2);text-align:right}.hm-cells{display:grid;gap:3px}
.hm-c{display:block;height:22px;border-radius:4px;background:var(--hueso);outline:none;transition:transform .1s,box-shadow .1s}
.hm-c:hover,.hm-c:focus-visible{box-shadow:0 0 0 2px var(--tinta);position:relative;z-index:1}
.hm-x .hm-cells span{font:500 11px/1 var(--f-mono);color:var(--texto-3);text-align:center;white-space:nowrap;padding-top:4px}
.an-lg{font-size:12px}
@media(max-width:600px){.tc{--yl:34px;--yr:24px;grid-template-rows:190px auto}.eb{grid-template-columns:80px 1fr 30px}.eb em{display:none}.hm-r{grid-template-columns:70px 1fr}.hm-l{font-size:11.5px}}

/* Tooltip propio (features/tooltip.js) */
.tip{position:fixed;left:0;top:0;z-index:90;pointer-events:none;min-width:210px;max-width:300px;padding:10px 12px;border-radius:12px;
  background:rgba(14,14,14,.94);color:#fff;font:400 12.5px/1.35 var(--f-ui);box-shadow:0 12px 32px -10px rgba(0,0,0,.55),0 0 0 1px rgba(255,255,255,.06);
  backdrop-filter:blur(6px);opacity:0;transition:opacity .12s;will-change:transform}
.tip.on{opacity:1}
.tip-t{font:500 11px var(--f-mono);letter-spacing:.04em;text-transform:uppercase;color:rgba(255,255,255,.62);margin-bottom:7px}
.tip-r{display:grid;grid-template-columns:8px 1fr auto;gap:8px;align-items:center;padding:2px 0}
.tip-d{width:8px;height:8px;border-radius:50%}.tip-d.none{background:transparent}
.tip-r span{color:rgba(255,255,255,.72);white-space:nowrap}.tip-r b{font:500 12px var(--f-mono);text-align:right;font-variant-numeric:tabular-nums}
.tip-f{margin-top:7px;padding-top:7px;border-top:1px solid rgba(255,255,255,.12);font-size:11.5px;color:rgba(255,255,255,.55)}
@media(prefers-reduced-motion:reduce){.tip{transition:none}}

/* Ánimo dentro de Supervisión */
.sv-mood{display:inline-flex;align-items:center;gap:8px}.sv-mood select{width:auto;padding:5px 28px 5px 10px;font-size:13px;height:32px}
.sv-alert-chip{font:500 12px var(--f-ui);padding:5px 11px;border-radius:99px;background:#FDE8E6;color:#9B1F18;border:0;cursor:pointer;white-space:nowrap}
.sv-alert-chip[aria-pressed="true"]{background:var(--error);color:#fff}
.sv-chat .txt b .mood{margin-left:8px;font-weight:500}
.sv-alerts{margin:0 0 10px;padding:10px 12px;border-radius:12px;background:#FDF3F2;display:grid;gap:8px}
.sv-alerts ul{list-style:none;margin:0;padding:0;display:grid;gap:4px}.sv-alerts li{display:flex;gap:8px;align-items:baseline;font-size:12.5px;color:var(--texto-2)}
.sv-alerts b{font-weight:500;font-size:12px;padding:2px 9px;border-radius:99px;background:#FDE8E6;color:#9B1F18;white-space:nowrap}
.sv-alerts li.sev-media b{background:#FBF1DC;color:#7A5410}.sv-alerts li.sev-baja b{background:var(--hueso);color:var(--texto-2)}
.sv-alerts form{margin:0}
/* J12: medición por asesor */
.ad-bar{display:block;height:6px;border-radius:99px;background:var(--hueso);min-width:70px;margin-top:4px}.ad-bar i{display:block;height:100%;border-radius:99px;background:var(--info,#4a7bd0)}
.ad-me td{background:var(--hueso)}.ad-note{font-size:12.5px;color:var(--texto-3);margin:10px 0 0}
/* J8: embudo */
.fn .an-kpis{margin-bottom:18px}.fn .an-card{padding:22px 26px;margin-bottom:18px}.fn .an-h{margin-bottom:14px}.fn .an-t th,.fn .an-t td{padding:10px 12px}
.fn-row{display:grid;grid-template-columns:110px 1fr 250px;gap:12px;align-items:center;padding:7px 0}.fn-l{font-size:14px}
.fn-bar{display:block;height:14px;border-radius:99px;background:var(--hueso)}.fn-bar i{display:block;height:100%;border-radius:99px;background:var(--info,#4a7bd0)}
.fn-v{text-align:right;white-space:nowrap}@media(max-width:600px){.fn .an-card{padding:16px}.fn-row{grid-template-columns:80px 1fr}.fn-v{grid-column:1/-1;text-align:left}}
.dlv-fail{color:var(--error);font-weight:500}
.dlv-err{display:block;font-size:11.5px;color:var(--error);margin-top:2px}
/* Canales: ayuda en línea y pasos */
.fsec{font:500 12px var(--f-mono);letter-spacing:.06em;color:var(--texto-3);text-transform:uppercase}
.info{display:inline-grid;place-items:center;width:18px;height:18px;margin-left:4px;padding:0;border-radius:50%;border:1px solid var(--linea);background:#fff;color:var(--texto-2);font:600 11px/1 var(--f-ui);cursor:pointer;vertical-align:1px;transition:background .15s,color .15s}
.info:hover,.info:focus-visible{background:var(--tinta);color:#fff;border-color:var(--tinta)}
.info.static{pointer-events:none;vertical-align:baseline}
.steps{counter-reset:s;list-style:none;padding:0;margin:0;display:grid;gap:14px}
.steps li{counter-increment:s;display:grid;grid-template-columns:26px 1fr;gap:10px;align-items:start;font-size:14.5px;line-height:1.5;color:var(--texto-2)}
.steps li::before{content:counter(s);width:24px;height:24px;border-radius:50%;background:var(--hueso);display:grid;place-items:center;font:500 12px var(--f-ui);color:var(--tinta)}
.steps b{color:var(--tinta);font-weight:500}.steps a{color:var(--tinta)}
.copy-row{display:flex;gap:8px;align-items:center}.copy-row input{flex:1;min-width:0}
input[readonly]{background:var(--hueso)}
.callout{display:grid;gap:6px;justify-items:start;background:var(--hueso);border-radius:14px;padding:14px 16px;font-size:14px;color:var(--texto-2)}.callout b{color:var(--tinta);font-weight:500}
.linkbtn{border:0;background:none;padding:0;font:inherit;color:var(--tinta);text-decoration:underline;cursor:pointer}